The ITIL Intermediate Qualification: Service Operation Certificate

Target Audience

The main target group for the ITIL Expert Qualification: Service Operation Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle.

Qualification Level: Intermediate

Course Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Introduction to Service Transition
• Service Transition Principles
• Management and control of all Service Transition activities
• Service Transition Related activities around communications, commitment and organisational change
• Organising Service Transition
• Control and coordination of Service Transition technology related activities
• Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks.

Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).

Examination Format: Multiple Choice

Number of Questions: 8

Pass Score: 28/40 or 70%.

Delivery: Online or Paper Based Examination through an Accredited Training Organisation.

Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).

Open/Closed Book: Closed Book

Recommended Reading

Service Operation is the core text for this certification, which can be purchased from www.apmg-businessbooks.com.

Get Certified!

Contact any of our ITIL Accredited Training Organisations for course details, dates and prices.