The ITIL Intermediate Qualification: Release, Control and Validation Certificate

Target Audience

The target group of the ITIL Expert Qualification: Release, Control and Validation is:

• Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V2 Foundation plus the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications
• Individuals who require a deep understanding of ITIL Certificate in Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organisation
• IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme
• Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities.

This may include but is not limited to, IT professionals, business managers and business process owners.

Qualification Level: Intermediate

Course Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
• Change management as a capability to realise successful service transition
• Service validation and testing as a capability to assure the integrity and the quality of service transition
• Service asset and configuration management as a capability to monitor the state of service transition
• Knowledge management as part of enhancing the on-going management decision support and service delivery capability
• Service request fulfilment and evaluation to assure meeting committed service level performance
• Common Service Operation activities for supporting the service management Lifecycle
• Release Control and Validation process roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks.

And specifically in the following key ITIL process and role areas:

• Change management
• Service release and deployment management
• Service validation and testing
• Service asset and configuration management
• Knowledge management
• Request fulfilment
• Service Evaluation.

Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate)

Examination Format: Multiple Choice

Number of Questions: 8

Pass Score: 28/40 or 70%

Delivery: Online or Paper Based Examination through an Accredited Training Organisation

Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)

Open/Closed Book: Closed Book.

Recommended Reading

The ITIL Service Lifecycle publications are the core texts for this certification. It is particularly recommended that you are familiar with the Service Transition and Service Operation books. All these titles can be purchased from www.apmg-businessbooks.com.

Get Certified!

Contact any of our ITIL Accredited Training Organisations for course details, dates and prices.